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AV Case Study: ECU City’s Teaching & Learning Spaces

Edith Cowan University’s new, stacked city campus is a networked learning ecosystem built for flexibility, collaboration and future-proofing.

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11 August 2026

Edith Cowan University’s new city campus in Perth represents a monumental investment in modern teaching and learning, blending state-of-the-art facilities with a deliberate focus on collaborative, hybrid-capable teaching spaces. The general learning areas – flat-floor rooms with reconfigurable furniture, collaborative theatres, and varied meeting pods – are built for adaptability, where teachers can roam, untethered to a lectern, and students can huddle up in a way that best suits them.

Chris Cooper, from ECU’s Digital Services Collaboration team and embedded in the project for three years, explains the driving philosophy: “ECU wanted to make sure that if students were in the rooms, there wasn’t an online component just tacked on with the online students feeling like poor cousins. Or vice versa.”

This led to a sophisticated, networked AV infrastructure centred on Crestron control and DM NVX AV-over-IP, Q-SYS for audio and networked PTZ cameras, Sennheiser ceiling and wireless microphones, and Lightware USB-C connectivity. The result is a consistent, intuitive experience across hundreds of spaces.

Most of the teaching spaces are small-to-medium-sized and reconfigurable. This particular space is the exception that proves the rule. Despite its size, the AV allows for collaboration and is equipped for hybrid learning. From a presentation perspective, Panasonic projectors permit either double-width or side-by-side display options. Martin Audio FOH loudspeakers and QSC cinema surrounds handle audio. Sennheiser TCC 2 ceiling mic arrays pick up conversation for the stream and mix-minus voice lift (thanks to Q-SYS DSP in the room).

PILOT-PROVEN PEDAGOGY

The design was refined through an 18-month pilot at ECU’s Joondalup campus. This iterative process revealed what worked in practice rather than theory.

Chris Cooper: “The pilot space went through multiple iterative generations. It was a highly useful proving ground.”

One early idea – requiring lecturers to deliberately choose between ‘standard lecture’ and ‘masterclass’ (hybrid) modes on start-up – was abandoned. Staff and students needed seamless access to all tools. Rooms now activate with every resource available, supporting everything from traditional delivery to group work, guest presenters, and full hybrid sessions [see box item for more detail].

Pod-style classroom. Students use Crestron AirMedia to cast to the their local display. The lecturer uses the Crestron DM-NVX preview function to check on each pod’s progress before sharing with the rest of the room. Sennheiser TCC 2 mic arrays flexibly handle audio for the stream.

One of the reconfigurable classrooms.

CRESTRON NVX: FLEXIBLE BACKBONE

Crestron provides the primary user interface and control layer, with NVX handling video transport and scaling. This shift from earlier centralised HDBaseT/DM-frame designs to a fully networked approach delivered major benefits in scalability and future-proofing.

David Jones, co-owner of integrator Vizcom Technologies (with a 21-year relationship with ECU), notes: “NVX AV-over-IP allows us to change things more dynamically.”

Rooms follow a templated design: a core configuration that can have components optioned in or out via configuration files. The UI remains consistent from simple meeting rooms to complex collaborative theatres. This streamlined deployment across diverse spaces while maintaining familiarity for users.

Chris Cooper: “We ended up working with Vizcom to develop the solution for the most complicated room, and then it was designed such that every component could be optioned out, while the UI could remain consistent from the most complicated to the most simple room.”

NVX excels as both a transport layer and scaler. Full resolution is preserved for the 4K displays for in-room viewing, while content is appropriately scaled for Teams recordings or conferencing (typically 1080p/2K). An NVX-derived image preview on touch panels allows lecturers to discreetly check student pod activity during collaborative sessions.

Wireless sharing via Crestron AirMedia (WF models for Apple AirPlay discovery) is absolutely everywhere – even in basic meeting rooms and student collaboration pods in public areas. This supports BYOD workflows and quick group work without cables.

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VIZCOM HIGH LEVEL OVERVIEW

  • 541 AV-enabled spaces/locations
  • 5000+ network-connected devices
  • ~500 professional displays
  • 420sqm bespoke LED wall (storytelling/digital content)
  • Control systems designed and developed from the ground up by Vizcom
  • Massive Q-SYS audio network
  • Massive NVX AV-over-IP and Crestron control network
  • 100+ crestron flex vc endpoints 
  • 120+ Sennheiser ceiling microphones

LIGHTWARE USB-C: ONE CABLE FOR ALL

A major evolution during the gestation of the project is full USB-C peripheral sharing for bring-your-own-device (BYOD) users. Lightware UCX-series switchers at lecterns handle source selection (PC, laptop, HDMI devices, document cameras) and expose all peripherals – touch monitors, Q-SYS cameras, echo-cancelling mics, and speakers – via a single USB-C connection.

Chris Cooper: “We’ve made all the USB peripherals available for BYOD. Previously we’ve hardwired those devices to PCs in spaces, but if you want to bring your own computer with your own software, you couldn’t use the full capability of the room.” This democratises advanced features. A lecturer (or student for assessments) plugs in one cable and gains camera, audio, touch interactivity, and content sharing, regardless of their chosen platform.

David Jones: “Lightware really gave us the right solutions to allow USB-C to be interfaced properly.”

Q-SYS: AUDIO, CAMERAS, & CERTIFICATION

Q-SYS forms the audio and camera ecosystem. DSPs (Core 8, 110F, Nano variants) handle processing, with Q-SYS cameras (NC series) integrated for automated or manually switched views. MTR (Microsoft Teams Rooms) certification ensures plug-and-play reliability with seamless camera switching invisible to Teams.

Chris Cooper: “The benefit of Q-SYS cameras is they’re MTR certified. We can have more than one Q-SYS camera and switch that as the lecturer desires without having to go wrangle with Teams controls.”

Distributed architecture places Q-SYS cores and NVX endpoints in-room (often in compact lectern racks or behind displays), eliminating single points of failure and simplifying maintenance. Everything runs on PoE where possible, backed by UPS-equipped network switches.

The original architectural concept drawings for ECU city campus featured a dramatic, multi-storey flowing LED wall cascading like a waterfall. That ambitious idea evolved through various iterations before settling on the large-scale video wall now installed in the foyer. The huge 420sqm LED hosts an ever-changing roster of content, not least from students themselves. As for the audio, the brief was simple yet demanding: if you can see the screen, you should be able to hear it clearly. Distributed speakers cover the surrounding passageways, while the main area relies on a carefully designed Martin Audio ultra-compact Omniline array. Despite the challenging acoustics of the timber, glass and hard surfaces, the system delivers crisp, intelligible sound with impressive dynamic range throughout the space. The same Q-SYS profiling used across the rest of the campus ensures consistency, so lecturers and event hosts experience reliable audio performance whether they are teaching in a classroom or presenting in this impressive public atrium.

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POWER OF THE PILOT

One of the smartest moves ECU made on the city campus project was running an 18-month pilot space at ECU’s Joondalup campus before committing to the final AV design. As Chris Cooper tells it, what started as a theoretical discussion about hybrid learning quickly turned into the reality check that shaped everything.

“We had an objective: pretty much all of that was sorted out by running a pilot space,” Cooper explains. Instead of arguing in meeting rooms about how lecturers should teach, they watched what actually happened when real staff and students used the spaces over time.

Some early ideas didn’t survive contact with reality. For instance, the plan to make lecturers consciously choose between a straight Standard Lecture mode or a full hybrid Masterclass setup at the start of every session was dropped. It turned out staff didn’t fit into neat categories. They needed easy access to everything, all the time, and the freedom to shift between modes fluidly.

The pilot also changed how the rooms themselves were conceived. Fixed lecterns gave way to simple ‘touchdown points’ against the wall. Lecturers were encouraged to move around the space and work among the students, supported by Sennheiser ceiling microphones and subtle voice lift so questions from anywhere in the room could still be heard clearly. The entire system – Crestron control panels, DM NVX video transport, Q-SYS audio and cameras, and Lightware USB-C connectivity – was refined around these real-world patterns of use.

That hands-on learning paid off handsomely. Certain assumptions were stripped away in favour of cleaner, network-based solutions. User interface details came directly from observed pain points.

Perhaps most importantly, the pilot brought everyone on the journey. Teaching teams and different schools got to see what worked and what didn’t, building genuine buy-in before the big rollout. The proof? Surprisingly few support tickets once students and staff moved in, even with a tight handover window.

SENNHEISER: CEILING MICS & WIRELESS

The shift to mobile, collaborative teaching – lecturers as facilitators moving among students – demanded reliable voice pickup without lapel dependency.

Sennheiser TCC 2 and TCC M ceiling microphone arrays provide comprehensive coverage, with intuitive Sennheiser software enabling rapid tuning via visual lobe mapping. Pods or areas can be prioritised, and voice lift (mix-minus) ensures questions from anywhere are audible room-wide and captured clearly on recordings.

Chris Cooper: “The ceiling microphones were essential to ensure that staff could wander anywhere in the room and be picked up in the Teams call or a recording.”

David Jones highlights the deployment advantage: “Sennheiser’s Control Cockpit application allows you to set up pickup zones, see the lobes and do testing in the room, and it proved to be the difference – we chose TeamConnect as the preferred platform. When you have dozens and dozens of ceiling mic arrays on site, it was Control Cockpit that saved us so much time in the commissioning phase.”

Sennheiser EW-DX wireless handheld and belt-pack systems complement coverage for presenters needing mobility or higher gain. Narrow bandwidth and high channel count prevent interference in a dense campus environment near public event spaces. Low/high voice lift settings on the touch panel accommodate different speaking styles, with lecturer mics prioritised.

USER EXPERIENCE

Crestron CH5-based interfaces (with tablet support for roaming control) and consistent theming (web-served for easy branding updates) make rooms feel familiar. Automation handles routine tasks, with prompts for edge cases (eg., rejoining Teams calls without unintended content sharing). [See box item for Chris Cooper’s extended thoughts on the UI and Crestron CH5 programming code.]

AirMedia, preview functions, and pod selection drive active learning. In collaborative theatres, tiered seating with benches supports group turn-and-talk, while dual/ultra-wide screens and extensive audio channels (up to 12 in some spaces) handle presentations or cinema-like viewing.

Some 120 Sennheiser TCC 2 and TCC M ceiling mic arrays provide audio for the far end and for voice lift. EW-DX wireless systems are also available for roving lecturers. The Control Cockpit software proved the difference for Vizcom, allowing fast and efficient commissioning.

The Crestron UI remains consistent regardless of the room configuration. A second touchpanel handles MTR duties – one of the decisions made during the sandboxing stage. Crestron DM-NVX underpins a massive IP video network.

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CRESTRON CH5: NERVE CENTRE

Chris Cooper, from ECU’s Digital Services Collaboration team, talks about designing and programming one UX with Crestron.

Chris Cooper: When we set out to design the AV user experience for city campus, the touch panel interface was never going to be an afterthought. It is the very first thing lecturers and staff encounter when they walk into a room, and it had to feel familiar, powerful, and forgiving across hundreds of varied spaces.

We made a deliberate move to Crestron CH5 as our control platform. The decision was driven by several practical realities. First, we provide tablets in many learning spaces so facilitators can roam freely during collaborative sessions. CH5’s web-based, responsive nature meant the same polished interface could live natively on both wall-mounted panels and mobile devices without requiring a separate app ecosystem or complex deployment.

Second, we knew our pilot work at ECU’s Joondalup campus would generate many small but important workflow refinements. CH5’s dynamic controls and modern programming environment made those changes far easier to implement and maintain than older architectures. We could add contextual prompts – such as the Teams rejoin dialogue that asks whether the user wants to resume content sharing – without bloating the code or disrupting the overall experience.

The interface philosophy is ‘consistency with flexibility’. Whether you enter a simple meeting room with a single display or a complex collaborative theatre with multiple pods and ultra-wide screens, the core navigation feels the same. Source selection, audio routing, camera presets, voice-lift toggles, and AirMedia controls are logically grouped. Lecturers quickly learn the system because it behaves predictably from room to room.

One of the biggest wins has been the integration with the rest of the ecosystem. The Crestron panels act as the elegant front end, sending commands to the Q-SYS cores for audio and camera switching, triggering NVX routing, and controlling Lightware USB-C switching. Behind the scenes the heavy lifting happens in Q-SYS and NVX, but the user never needs to know that. They just tap a pod number or select a camera view and it works.

We also invested heavily in preview functionality. Lecturers can discreetly view what a student pod is working on via a NVX image preview before bringing it to the main displays. During intensive collaborative sessions, the tablet version of CH5 lets the lecturer control everything while circulating among groups rather than returning to the lectern.

The maturity of CH5, combined with our 18 months of pilot refinement, means we avoided many of the common pitfalls seen in large rollouts. Support tickets related to “I don’t know how to do X” have been gratifyingly low. Staff walk in, the system wakes up ready, and they can focus on teaching rather than fighting the technology.

CH5 has given us a control layer that is both sophisticated under the bonnet and remarkably invisible to the end user – the gold standard for modern educational AV.

MONITORING, SUPPORT & SUSTAINABILITY

Innomate provides a single pane of glass for monitoring, integrated with ServiceNow ticketing. Q-SYS Reflect adds deeper visibility. Vizcom’s on-site SLA ensures rapid response.

Chris Cooper measures success by low ticket volumes post-occupancy, despite a tight handover window: “The number of tickets has been extremely low, diminishing over time.”

David Jones credits early factory acceptance testing, templated designs, and strong vendor partnerships (Crestron, Q-SYS/TAG, Sennheiser, Lightware): “We can count on them; we can trust them.”

The networked, distributed design supports ongoing evolution – new VLANs per room type isolate AV traffic, while show relay NVX streams link performance and teaching spaces.

A TEMPLATE FOR ECU’S FUTURE

This city campus rollout has become the standard for ECU’s other sites. It balances cutting-edge capability with operational simplicity, prioritising teaching and learning over technology for its own sake.

Chris Cooper: “This project has been incredibly successful and a testament to Multiplex and the teams we’ve had through – everyone has brought their A game.”

David Jones concurs: “Our team – and at its peak we had 55 or so on site and others back at the office supporting them – has grown closer to the other services and trades. It’s not been a war of attrition, quite the opposite.”

The ECU city campus demonstrates how thoughtful integration – rooted in extensive piloting, vendor collaboration, and a clear understanding of teaching needs – creates learning spaces that are robust, flexible, and genuinely supportive of modern hybrid education.

Vizcom Technologies: vizcom.com.au
UT Consulting: utconsulting.com.au
Edith Cowan University: ecu.edu.au

The city campus now accommodates ECU’s Law Faculty. The moot court is an AV powerhouse.

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