Customer Service & Client Relations Specialist

Crestron is the world’s leading manufacturer of advanced control and automation systems, innovating technology and reinventing the way people live and work. Offering integrated solutions to control audio, video, computer, IP and environmental systems, Crestron streamlines technology, improving the quality of life for people in corporate boardrooms, conference rooms, classrooms, auditoriums, and in their homes.

Crestron’s leadership stems from its dedicated people who are committed to providing the best products, programs and services in the industry. This culmination of loyalty, devotion and innovation is what our dealers refer to as “The Crestron Experience.”

Role Purpose

We’re looking for a proactive and customer-focused Customer Service & Client Relations Specialist to join our team.

This dual role is essential in providing high-quality support to our clients and ensuring a smooth and positive experience at every touchpoint.

You will be responsible for both day-to-day customer support tasks and client relations administrative tasks.

You will manage the frontline relationships of our customer base and interact daily with customers and internal sales staff to provide information in response to enquiries, concerns and requests to ensure total customer satisfaction.

Reporting to the Customer Support Manager, you will ensure the work is being completed accurately, meeting Crestron’s quality standards and within the agreed service levels. This is a crucial and key position within the Crestron ecosystem and essential to maintaining our industry leading “Crestron Customer Experience.”

Key Responsibilities

• Communicate effectively, professionally and promptly to clients via email, phone, and support platforms
• Assist with order processing, delivery tracking, enquiries and general troubleshooting
• Track support tickets, follow up on open issues, and ensure all communication is documented accurately
• Process Return Merchandise Authorisation requests
• Collaborate daily with the Customer Service and Sales Teams
• Uphold a positive tone in all customer interactions, aiming to exceed expectations and drive loyalty
• Serve as a key point of contact for the client communications department
• Support the onboarding of new clients, including setup, documentations, and initial training coordination
• Maintain accurate client records in SAP

Required Competencies

• 2+ years in a corporate customer service role or in a client-facing administrative role (preferable)
• Experience in the AV/IT Technology industry (preferable, but not essential)
• Excellent written and verbal communication skills
• Highly organised with strong attention to detail
• Proficient in Microsoft Office Suite
• Previous SAP & Salesforce experience highly regarded
• Strong sense of responsibility & work ethic
• Calm under pressure, with strong problem-solving abilities
• Willing to be flexible and adapt to evolving priorities as required
• A friendly, professional demeanour and a genuine commitment to delivering exceptional service
• Attentive listening skills, take ownership of queries and proactively follow through to resolution

This position is open to all applicants residing in Sydney or Melbourne.